Returns & Exchanges

At Vertx, we want you to be completely satisfied with your purchase, which is why we offer a seamless 30-day return policy for all unworn and tagged apparel. Whether you need a different size or a full refund, our team is dedicated to making the process as effortless as possible.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all tags are attached and the garment is in its original condition.

• 3.
  Print and Attach Label

  Download and print the prepaid shipping label provided by our portal, then affix it clearly to the outside of your return parcel.

• 4.
  Drop Off and Track

  Leave your package at any authorized carrier location; once we receive and inspect your items, your refund or exchange will be processed within 5-7 business days.